Frequently Asked Questions

Shipping is a flat rate of £32. This includes secure, next-day delivery using trusted couriers who specialize in transporting live fish. All koi are carefully packed to ensure their safety and comfort during transit. Delivery is scheduled to arrive before 1pm on the chosen delivery day, except for some areas in Scotland where delivery times may vary slightly. We’ll always work with you to ensure the most suitable and safe delivery arrangements.

Our koi are sourced directly from trusted farms across Thailand. We work closely with experienced breeders who prioritize quality, health, and vibrant coloration. By sourcing directly, we ensure that each koi is carefully selected and meets our high standards before being offered for sale. This also allows us to provide a diverse range of beautiful and healthy koi to our customers.

At this time, in-person viewings are not available due to limited time and availability. We understand that choosing the right koi is important, so we strive to provide detailed photos and videos upon request to help you make an informed decision. We are available to answer questions and offer guidance to ensure you're confident in your selection. We appreciate your understanding and are committed to providing the best possible service remotely. Contact us on 07813788428.

es, we do! While our website showcases a curated selection of koi currently available for sale, we often have additional koi in stock that haven’t yet been listed online. These may include new arrivals, specialty varieties, or koi that are still in quarantine and will be ready soon. If you’re looking for something specific—such as a particular variety, size, or price range—we encourage you to get in touch with us directly - 07813788428. We’re always happy to provide photos, videos, and details of koi that may not yet be featured on the website. Our goal is to help you find the perfect addition to your pond.

Our short-bodied koi require a minimum tank size of 3 feet. They range in size from approximately 10cm to 24cm, so having adequate space is important for their health and comfort. It's also worth noting that koi tend to grow in proportion to the size of their environment, so a larger tank can support healthier growth and better overall well-being. Good filtration and regular water maintenance are also key to keeping your koi thriving in a tank setup.

Yes, all of our fish undergo a strict 4-week quarantine process before being made available for sale. This allows us to closely monitor their health, ensure they are free from parasites or disease, and give them time to fully acclimate. Our quarantine protocols are in place to provide you with healthy, well-adjusted koi that are ready for their new environment.

Placing an order is easy! Simply visit our website at www.finessence.co.uk to browse our available koi. Once you’ve found the koi you’d like to purchase, follow the checkout process to complete your order securely online.

If you have any questions, need help choosing, or would like to see additional photos or videos before purchasing, feel free to contact us directly via WhatsApp for a fast response at 07813788428. We're always happy to help guide you through the process and ensure you find the perfect koi for your setup.

Yes, we ship koi all year round. We take great care to ensure that all shipments are handled safely and responsibly, adjusting our packaging methods as needed to accommodate seasonal temperatures. Your koi’s health and well-being are always our top priority, regardless of the time of year.

Before your koi arrive, it’s important to ensure their new environment is ready and safe. Here are a few key steps to prepare:

• Tank or Pond Setup: Make sure your tank or pond is fully cycled with proper filtration in place. The water should be dechlorinated and free from harmful chemicals.
• Water Temperature: Maintain a stable and suitable temperature, ideally between 18°C and 24°C. Sudden changes can stress the fish.
• Acclimation Area: Have a clean bucket or container ready to acclimate your koi slowly to your water parameters before introducing them to their permanent home.
• Check Water Parameters: Ensure ammonia, nitrite, and nitrate levels are safe. A test kit is highly recommended.
• Secure Lid or Netting: Especially for tanks, koi can jump when introduced to a new environment, so it's a good idea to have a secure cover in place.

If you have any questions before your delivery, feel free to contact us — we're happy to help ensure your setup is koi-ready.

Yes, koi can live indoors as long as their environment is properly set up to meet their needs. An indoor tank or pond should be large enough to allow for comfortable swimming space—ideally at least 3 feet in length for smaller koi, with excellent filtration and regular water maintenance.

It’s important to maintain stable water parameters, good oxygenation, and appropriate lighting. Koi kept indoors can thrive just as well as those outdoors, provided they have enough space, clean water, and a balanced diet. Many keepers enjoy having koi indoors for year-round viewing and easier monitoring.

Yes, short-bodied koi can be kept with standard koi without any issues. They are peaceful and compatible with each other, provided there is enough space and proper filtration. Just be mindful of size differences—ensure that all koi have adequate room to swim and grow comfortably, and avoid overcrowding. A well-maintained environment will help both types thrive together.